Refund policy

If the buyer is a consumer, they have the right, in the case that goods were ordered through the online store of the entrepreneur Petr Fojtách (“Seller”) or through another means of distance communication, except for the cases listed in Section 1837 of Act No. 89/2012 Coll., the Civil Code, as amended, to withdraw from the concluded purchase contract within 14 days from the day of receiving the goods.

The withdrawal from the contract may be notified to the Seller in writing at the Seller’s address or electronically via the e-mail specified in the withdrawal form.

If the consumer withdraws from the purchase contract, they shall send or hand over to the Seller, without undue delay and no later than 14 days from the withdrawal, the goods received from the Seller.

If the buyer withdraws from the purchase contract, the Seller shall return to the buyer without undue delay, and no later than 14 days from the withdrawal from the contract, all payments received from the buyer under the purchase contract, including the cost of delivery, using the same method of payment used by the buyer. The Seller refunds delivery costs only up to the amount of the cheapest delivery option offered.

The cost of returning the goods shall be borne by the buyer.

The Seller is not obliged to return the received payments to the buyer before the goods are returned or the buyer proves that the goods have been sent back to the Seller.